Shipping & Return Policy
We appreciate you choosing RIVERSMITH to protect and transport your fly fishing gear. The following details of our Shipping & Return Policy help you know what to expect when you shop with us online at www.Riversmith.com
COVID-19 Exceptions: RIVERSMITH is not responsible for any shipping delays during the global pandemic. Domestic and international events may disrupt our normal shipping and availability.
Domestic Shipping Policy
Please note that all RIVERSMITH “Free Shipping” offers apply only to orders delivered within the United States. Additional offers, promotions or discounts cannot be combined.
Shipment processing time
Orders are normally processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. High volume orders may take additional time to be processed.
Please allow an additional 3-5 days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to situations outside of our control.
Shipment to P.O. boxes
Please note that River Quivers cannot be delivered to PO Boxes.
Shipment confirmation & Order tracking
You will receive an automated Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You may also track your order status any time using our automated Chat feature at www.Riversmith.com
Customs, Duties and Taxes
RIVERSMITH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
RIVERSMITH is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship internationally. Rates are given at checkout for international shipments. Buyer is responsible for importation and duty costs/fees.
RIVERSMITH return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned such as gift cards, promotional products, scratch and dent discounted products or clearance items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Contact us at firstname.lastname@example.org to obtain a return shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
There are certain situations where only partial refunds are granted: (if applicable)
* Obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Restocking fee of $25.00 is applied to all returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If your item is defective or damaged send us an email at firstname.lastname@example.org to make a warranty claim.