Hi Brian,
Sorry to hear the new lock gave you trouble. It’s definitely designed as an upgrade over the previous version, primarily to eliminate any risk present when the Quiver is left unlocked. That said, it should not require a heavy pull to open or a slam to close.
All locks are factory-tuned here for smooth operation, but when replacing parts at home, a bit of adjustment is often necessary to get everything working properly. We recommend checking out this short YouTube video; https://youtu.be/zzf_hnbOuaU?si=6p5t52rVSlwP9hL5&t=246 that walks through the tuning process—it should help get your lock functioning as intended.
If you ever have issues, we’re always happy to help troubleshoot by email or phone. Please do not hesitate to reach out.
Thanks again for your feedback,