I recently purchased the RiverSmith River Quiver 4 Banger, and I couldn’t be happier with both the product and the customer service.
When I first received the 4 Banger, I followed the installation instructions to a T and had everything installed perfectly. A little later, I purchased a luggage rack that required me to move things around, so I removed the rod vault. When I went to reinstall it, the rod vault had been sitting out in the sun in 100-degree temperatures. The hard rubber had been sitting in that heat, which may have softened it up a bit. Unfortunately, I made the mistake of overtightening the bolt—even though the instructions specifically said not to.
With only about five days before I was leaving for a trip, I reached out to RiverSmith. Their response was outstanding. They immediately overnighted me the replacement part I needed so I could get everything back together before my trip.
That kind of customer service is hard to find.
I’m extremely happy with my River Quiver 4 Banger and will definitely continue buying RiverSmith products. The product is well-designed, and their customer service backs it up.
If you’re considering a River Quiver, I highly recommend it. And if you’re installing one for the first time, do yourself a favor and follow the instructions to a T! 😂 I learned that lesson the hard way the second time around.
Thanks again to the RiverSmith team for taking care of me!